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Call Center Team Leader

Fawry Microfinance
Mokattam, Cairo
Posted 5 years ago
278Applicants for4 open positions
  • 143Viewed
  • 17In Consideration
  • 260Not Selected
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Job Details

Experience Needed:
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Job Description

  • Call center team leaders are hands-on leaders.
  • They make sure correct procedures are followed and routinely give directions to their staff on what to do and how to improve.
  • Scheduling workers to ensure adequate coverage is also one of their duties.
  • Ensure team results, increase productivity and customer satisfaction.

Job Requirements

  • Team Leadership Experience
  • Product Knowledge and Industry Experience
  • Leadership Skills
  • Strong Oral and Written Communication Skills
  • Results-Oriented
  • Employee Training Experience
  • Sales Skills
  • Strong Relationship Building
  • Customer Service Skills

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