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Job Description
- Call center team leaders are hands-on leaders.
- They make sure correct procedures are followed and routinely give directions to their staff on what to do and how to improve.
- Scheduling workers to ensure adequate coverage is also one of their duties.
- Ensure team results, increase productivity and customer satisfaction.
Job Requirements
- Team Leadership Experience
- Product Knowledge and Industry Experience
- Leadership Skills
- Strong Oral and Written Communication Skills
- Results-Oriented
- Employee Training Experience
- Sales Skills
- Strong Relationship Building
- Customer Service Skills