Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Promote products and services to customers.
- CSR work with customers to find what they want.
- Create solutions and ensure a smooth sales process.
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Work conditions:
- 5 working days per week with 2 days off based on announced weekly work schedule
- Rotational Shifts for males 24/7
- Work location: NAOS Marketing Ops - 1st Floor
Job Requirements
Requirements:
- Graduates
- Males and Females are welcome to apply
- Excellent English – Excellent profile
- Customer service experience and ideally within a call center
- Data Entry Background.
- University Degree or relevant high education
- Completed Military Service for males
- Have an Egyptian nationality
- Live in Greater Cairo
- AGE: 21 - 45