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Contact Center Adviser - Maadi

NAOS Marketing
Maadi, Cairo
Posted 5 years ago
42Applicants for9 open positions
  • 20Viewed
  • 18In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Responsibilities:

  • Promote products and services to customers.
  • CSR work with customers to find what they want.
  • Create solutions and ensure a smooth sales process.
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

Work conditions:

  • 5 working days per week with 2 days off based on announced weekly work schedule
  • Rotational Shifts for males 24/7
  • Work location: NAOS Marketing Ops - 1st Floor

Job Requirements

Requirements:

  • Graduates
  • Males and Females are welcome to apply
  • Excellent English – Excellent profile
  • Customer service experience and ideally within a call center
  • Data Entry Background.
  • University Degree or relevant high education
  • Completed Military Service for males
  • Have an Egyptian nationality
  • Live in Greater Cairo
  • AGE: 21 - 45

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