Browse Jobs
For Employers
Post JobLog inGet Started

Ocean Export Coordinator

DB Schenker
Sheraton, Cairo
Posted 5 years ago
124Applicants for2 open positions
  • 53Viewed
  • 21In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • All Customer-facing communication
  • Receive Customer booking from shipper or destination office
  • Qualify booking details
  • Request/receive pickup instructions from shipper and relay to operations
  • Requests update with MDM as applicable
  • Capture Customer booking in TMS (file creation)
  • Credit check and follow up on credit issues with finance
  • Acknowledge booking receipt to Customer
  • Evaluate routing, equipment availability and preferred Carrier routing into TMS
  • Forward booking confirmation from Operations to Customer
  • Forward self-delivery instructions from Operations to Customer as applicable
  • Forward pickup details from Operations to Customer as applicable
  • Receive and upload Customer documents to ODM
  • Forward draft BL from Operations to Customer.
  • Notify Documentation team if any changes required to the draft BL
  • Discrepancy Handling and claim communication
  • Evaluation of Customer profitability
  • Quality Deviation and follow up
  • Process operational reporting for Customer
  • Explore upsell opportunities with the Customer
  • Customer KPI
  • Confirm booking with Carrier and issue booking confirmation
  • Create/Send Self Delivery Instruction to Customer Management as applicable
  • Instruct MCT operator for pickup arrangement
  • Request invoice from Carrier and forward to Operational Accounting for processing
  • Create verify accruals
  • Shipment tracking and Event updates
  • Adhere to Customer SOP & KPI
  • Upload documents to ODM
  • Follow up with the clearance team
  • Finalize shipment documentation
  • Weekly closing

Job Requirements

  • Coordination
  • Monitoring
  • Reading Comprehension
  • Service Orientation
  • Communication skills
  • Microsoft suit skills
  • Customer service skills
  • English Language

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportOcean Export Coordinator