Job Details
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Job Description
Our customer is an educational and training website, looking for candidates for their customer service team:
The position will report to the general manager
- Monitor product performance and solicit customer feedback on product development opportunities.
- Monitor billing & financial reports.
- Manage all data requests for the team
- Solving customer queries, recommending solutions and guiding product users through features and functionalities.
Main Job Duties:
- Inbound and outbound communication with customers.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide service information to customers.
Job Requirements
- Fluent in English, spoken and written.
- Experience as the main point of contact or telesales with customers through social channels and telephone.
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Good secretarial skills.
- Very good social media and computer skills.
