Job Details
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Job Description
- Provide on-site installation, validation and commissioning of instruments .
- Perform hands-on on-site troubleshooting, service and repairs.
- Provide high level technical support to external customers at their location.
- Provide on-site training to the customers.
- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. Develop Service technical documentation .
- Timely and professionally handle field service calls and issues arising from the field service visits.
- Timely complete and submit all required paperwork.
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
- Ordering and managing repair parts cycle times.
Job Requirements
Safety:
- Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
- Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction:
- Respond to all customer requests in a professional and courteous, timely and responsive manner. Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
- Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business:
- Supports the organization’s mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
- Accepts responsibility for mistakes or problems.
- Maintains “ownership” of assigned tasks.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
- Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
- Maintain company and product confidentiality.
- Attend and participate in all meetings, trainings, and activities as required.
- Adhere to all Company policies and departmental procedures and rules.
- All other duties as assigned.
Work Conditions:
- Maintain a clean, safe working environment.
- Communicate effectively, verbally and in writing.
