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Job Description
- Collaborate with team to curate a steady stream of relevant, engaging conversations across multiple platforms (Facebook, messenger, Instagram, YouTube, website chat, application chat).
- Manage and maintain current engagement efforts, including new initiatives to improve user engagement.
- Monitor and moderate followers responses and interactions to content.
- Monitors the online conversation, and uses insights to optimize engagement efforts.
- Looks for relevant #hashtags and conversations to participate in to engage new users/consumers.
- Perform other duties as assigned
Job Requirements
- Must have a passion for social media and be familiar with social media platforms Facebook, Instagram, Twitter, etc.
- Is a pop-culture fanatic, always staying up to date on whats trending on social and the world.
- Demonstrates competency in written, verbal, and analytical skills; strong attention to detail
- Knowledge and understanding of Microsoft Office
- Excellent customer service skills
- Can work independently
- Possesses strong EQ skills and judgement when engaging with consumers one on one.
Requirements:
- 1-2 years of professional experience in Communication, Digital Marketing and Public Relations or other commensurate experience
- Excellent written and verbal communication skills
- Social Media Certification is a plus
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