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Job Description
- Obtain a deep understanding of applications and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative approaches for improvement
- Create, maintain and update manuals, procedures, specifications and other documents.
- Create, compile and deliver software developmental documentation packages.
- Review, revise, modify or edit documents prepared by others.
- Compile, organize and write online help files to support end-users.
- Evaluate and recommend revisions to standards and guidelines.
- Provide writing, editing and design support to other team members.
Job Requirements
- Bachelor’s degree in a relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
