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Job Description
Mission:
Schneider Electric is seeking a Senior Technical Support Engineer who will be located in Cairo and responsible of remotely supporting our customers in Middle East & Africa for the best use of SE technology. Be a trusted advisor, provide prompt and trusted resolutions during pre-sales and after-sales cycle time.
- Contribute effectively to achieve the KPI's of individual, department and the company attributing to customer satisfaction and service levels.
- Receive, Register and solve all technical customer requests in CRM.
- Listen to the Customer, understand the needs carefully & give top priority to answer in the best way.
- Categorize Tickets depending on following Types:- Commercial, Logistics, Technical, Commercial Complaints, Commercial Returns, Service Complaints, Logistics Complaints, Technical Complaints, Others.
- Maintain accuracy in responses, creation of Customer records.
- In-depth knowledge of Product catalogue, selection and data searching.
Job Requirements
- Graduate in electricity / electronics / electrical engineering / automation / industrial / Mechatronics Engineering.
- 2 to 5 years of Experience in a technical support or relative experience.
- Fluent in Arabic & English (French is a plus).
- Good written and spoken communication skills.
- Able to work with Multiculture environment with regional responsiblities
- Ability to work under pressure.
- Excellent problem solving abilities, ability to understand and explain technical information, interpersonal, communications with good time management skills.