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Job Description
- Install and configure computer applications.
- Monitor and maintain computer networks.
- Configure operating systems.
- Resolve issues related to the network.
- Prioritize and manage the workflow.
- Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
- Design computer systems to meet the requirements of their organization or clients.
- Possess the ability to learn and work on changing and emerging technologies.
- The first point of contact for clients for issues concerning their computer systems and equipment.
- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
- To resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Maintaining procedural documents and reports.
- Following standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
- Providing accurate feedback to customers promptly.
- Ensuring proper logging of all issues.
- Following up with clients to make sure their computer systems are functioning properly after troubleshooting.
- Preparing accurate reports promptly.
- Documenting technical knowledge in the knowledge database.
- Also training people on how to use different types of systems.
- Monitoring daily performance of technical systems.
- Helping companies deploy new software or hardware systems.
Job Requirements
- Males only.
- A bachelor's degree in computer science, electrical engineering or a related field.
- At least 3 years of experience in the same position.
- Max age 30 years.
- Excellent knowledge in networks.
- Problem solver.
- Excellent time management skills.
- Can work effectively alone or among a team.
- Can handle and fix on spot issues professionally.
- Can work under pressure.
- Cairo residents “New Cairo, Ain Shams, Heliopolis, Nasr City" is preferred.