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IT Technical Support Engineer

Seldar Egypt
New Cairo, Cairo
Posted 5 years ago
174Applicants for1 open position
  • 23Viewed
  • 13In Consideration
  • 8Not Selected
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Job Details

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Job Description

  • Install and configure computer applications.
  • Monitor and maintain computer networks.
  • Configure operating systems.
  • Resolve issues related to the network.
  • Prioritize and manage the workflow.
  • Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
  • Design computer systems to meet the requirements of their organization or clients.
  • Possess the ability to learn and work on changing and emerging technologies.
  • The first point of contact for clients for issues concerning their computer systems and equipment.
  • Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
  • To resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
  • Maintaining procedural documents and reports.
  • Following standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
  • Providing accurate feedback to customers promptly.
  • Ensuring proper logging of all issues.
  • Following up with clients to make sure their computer systems are functioning properly after troubleshooting.
  • Preparing accurate reports promptly.
  • Documenting technical knowledge in the knowledge database.
  • Also training people on how to use different types of systems.
  • Monitoring daily performance of technical systems.
  • Helping companies deploy new software or hardware systems.

Job Requirements

  • Males only.
  • A bachelor's degree in computer science, electrical engineering or a related field.
  • At least 3 years of experience in the same position.
  • Max age 30 years.
  • Excellent knowledge in networks.
  • Problem solver.
  • Excellent time management skills.
  • Can work effectively alone or among a team.
  • Can handle and fix on spot issues professionally.
  • Can work under pressure.
  • Cairo residents “New Cairo, Ain Shams, Heliopolis, Nasr City" is preferred.

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