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Senior Tour Operator

Tawzef
New Cairo, Cairo
Posted 5 years ago
64Applicants for1 open position
  • 63Viewed
  • 11In Consideration
  • 18Not Selected
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Job Details

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Job Description

  • Acknowledge Agents e-mails and report to Team leader and/or Operation Manager.
  • Receiving Agents Special requests and contact the supplier to fulfill it.
  • Manual Booking Amendments through hotels or online systems.
  • Updating our direct contract bookings with the confirmation numbers.
  • Following up with our on-request booking through the system admin user and make sure to update it as per the supplier.
  • Cross-selling to Agent by offering alternative properties in case we ran out of availability on the requested properties.
  • Provide information to Agents concerning local and international tours, travel routes, accommodation, local custom, and travel regulations.
  • Handling offline FIT requests and create bookings through admin user accordingly.
  • Confirm bookings and notify agents.
  • Upload the suppliers contracts on the system in coordination with the contracting department.
  • Handling Agents complaints.
  • Coordinating with the business development in case of system suspension.

Job Requirements

  • 5 years of work experience in sales or tourism industry.
  • Minimum of 1-year experience in tourism.
  • Preferred with experience in Expedia Tier 2
  • Maximum Age is 32 years old
  • Very Good English Language Level (writing & Speaking).
  • Knowledge of leisure destinations outside Egypt.
  • Flexible to travel abroad to handle Group trips.
  • Very Good expertise in Microsoft Outlook and Office programs.
  • Excellent communication skills.
  • Excellent time management skills.
  • Presentable appearance
  • Ability to work under pressure.
  • Excellent time management skills and excellent customer focus attitude.

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