Job Details
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Job Description
Outgoing Duties:
- Dealing with clients and interact with them via various channels: phone, chat, email ..etc.
- Closing sales with clients.
- Handling outgoing packages from A to Z Including accommodation, aviation , visa, tours... etc.
- Have experience in Contract Managing and Reservation issue.
- Develop Internal and External tours.
- Arranging Tailor Made/ Fixed Outbound Packages.
- Handle the sudden circumstances of clients.
- Manage relation with suppliers.
- Participate in Planning and launching different product.
- Evaluating customers’ holidays and issuing appropriate feedback forms.
Incoming Duties:
- Handle inbound holidays packages for groups and individuals.
- Handle tailor made requests.
- Preparing quotations and itineraries.
- Making arrangements for Ticket, transportation, accommodation, tours and activities inside Egypt.
- Interact with clients over Phone, E-mail.
- Handling invoices and issuing of vouchers.
- Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
Job Requirements
- BA/BS degree or equivalent.
- Minimum 5 years Experience in the field of Outgoing tourism
- Male - Female.
- Excellent in English.
- Strong basic computer skills
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
- Easily and quickly identify and resolve problems.