Tour Operator (Incoming)

thebestours int. - Maadi, Cairo

Applicants for
4 open positions
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
English, German, Spanish
4 open positions
About the Job

Outgoing Duties:

  • Dealing with clients and interact with them via various channels: phone, chat, email ..etc.
  • Closing sales with clients.
  • Handling outgoing packages from A to Z Including accommodation, aviation , visa, tours... etc.
  • Have experience in Contract Managing and Reservation issue.
  • Develop Internal and External tours.
  • Arranging Tailor Made/ Fixed Outbound Packages.
  • Handle the sudden circumstances of clients.
  • Manage relation with suppliers.
  • Participate in Planning and launching different product.
  • Evaluating customers’ holidays and issuing appropriate feedback forms.

Incoming Duties:

  • Handle inbound holidays packages for groups and individuals.
  • Handle tailor made requests.
  • Preparing quotations and itineraries.
  • Making arrangements for Ticket, transportation, accommodation, tours and activities inside Egypt.
  • Interact with clients over Phone, E-mail.
  • Handling invoices and issuing of vouchers.
  • Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
Job Requirements
  • BA/BS degree or equivalent.
  • MUST have knowledge about English/ Spanish/ German languages
  • Minimum 5 years Experience in incoming tourism
  • Male - Female.
  • Strong basic computer skills
  • Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
  • Easily and quickly identify and resolve problems.
About this Company

We provide unique travel services that lead voyagers to the core of Egypt’s nature, culture and history. With our customized itineraries and travel routes we aim to give travelers a unique experience and flavor of discovering Hidden Egypt, its heritage and its charming... (More)

See all Careers and Jobs at thebestours int.
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