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Job Description
- Answer telephone, screen and direct calls
- Take and relay messages
- Provide information to callers
- Greet persons entering organization
- Direct persons to correct destination
- Deal with queries from the public and customers
- Provide general administrative and clerical support
- Prepare correspondence and documents
- Receive and sort mail and deliveries
- Schedule appointments
- Maintain appointment diary either manually or electronically
- Organize conference and meeting room bookings
- Coordinate meetings and organize catering
- Monitor and maintain office equipment
- Tidy and maintain the reception area
Job Requirements
- High school diploma generally required
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
- Knowledge of customer service principles and practices
- Keyboard skills
- Ability to work a switchboard
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance