Customer Service Agent
dejavu -
New Cairo, CairoPosted 5 years ago247Applicants for2 open positions
- 195Viewed
- 23In Consideration
- 97Not Selected
Job Details
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Job Description
- Answer incoming calls to handle customers inquiries & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager if any
- Coordinate customers request & follow up with stores to exceed their expectations
- Explain & simplify dejavu policies & procedures to customers
- Up-sell Dejavu products through the website & promote occasional offers
- Conduct outbound calls, follow-ups
- Support CS manager for any needed reports
- Handle all inquiries & complains related to social media platforms
Job Requirements
- Bachelor’s degree
- Customer service / Call Center experience not less than 1-2 years, preferred on fashion field or related
- Preferred New Cairo residence or nearby
- Very Good in both spoken and written Arabic and English languages
- Strong communication, negotiation & active listening skills
- Preferred retail knowledge