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Operations Developer - Cairo

Jumia
Cairo, Egypt
Posted 5 years ago
190People have clicked1 open position
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Job Details

Experience Needed:
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Job Description

  • Handle all escalated vendor & customer issues with the objective of resolving within set SLA period.
  • Identify the root cause of any customer or vendor issue and highlight them to the relevant area or department of the business.
  • Lead & Implement Vendor & Customer Experience projects across the organization.
  • Work on processes & technology to enhance vendor & customer experience
  • Communicate all process; client changes and notifications to contact centers agents in a timely manner and manage their performance.
  • Provide subject matter expertise support to agents.
  • Motivate the team to provide first class service to all our vendors and customers

Job Requirements

Requirements & Qualifications:

  • Excellent multi-tasking and analytical skills
  • Familiar with relationship management tools
  • Proficiency in MS Office and google tools
  • Clear communication and reporting capabilities
  • Team management and leaderships skills
  • Data oriented
  • Over 1 year experience in contact centers management or customer/vendor experience

We Offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
  • The opportunity to be part of a team full of talented people with the best backgrounds

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