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Operations Que Management Supervisor - Jumia (Full Time)

Jumia
Cairo, Egypt
Posted 5 years ago
112People have clicked1 open position
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Job Details

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Job Description

  • Manages and leads a team of employees providing encouragement, including communicating team goals, deadlines to team members, assessing performance and identifying areas for new training or skill checks.
  • Acting as central point of escalation for issues identified by the vendor operations team and collaborate with other departments to resolve them.
  • Responsible to QC the quality of team’s work and productivity.
  • Ensures routines compliance and develop strategies to promote the team’s adherence to the company’s regulations, procedures and performance goals.
  • Answers team member questions, helps with team member escalations and oversees team member work for quality and guideline compliance.
  • Use business analysis to propose and drive projects that will enhance the vendor experience.
  • Support vendor management team on other activities related to processes, templates and continuous improvement.
  • Provides help to management through reporting that keeps the management updated on team performance.
  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
  • Communicates concerns and policies among management and team members.
  • Conducts team meetings to update members on new inputs, best practices and continuing expectations.
  • Provides quality vendor support, including interacting with vendors, answering vendors’ inquiries and effectively handling vendors’ complaints and escalations.

Job Requirements

  • Excellent leadership and interpersonal skills; ability to collaborate, persuade, communicate and motivate others.
  • Ability to work independently and multi-task in a fast-paced environment.
  • Strong reporting background and ability to build reports independently
  • 2 - 3 years of equivalent work experience in e-commerce industry.
  • Excellent command of Microsoft office suite (Outlook, Word, Excel, PowerPoint).
  • Problem solving skills to solve problems effectively and creatively while maintaining a high level of flexibility, professionalism and integrity.
  • Familiarity with vendor operations e-commerce environment

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