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Job Description
- Acts as the first contact for customers with respect to inquiries, information, different types of requests, complaints, etc.
- Extends needed support in monitoring and improving the overall performance of the contact center teams to maximize sales, and enhance customers’ experience, and the company’s overall image
- Assesses customers’ needs and channels them in the right direction ensuring timely and satisfactory closures of their cases as per company’s adopted policies and procedures. Follows up with customers and internal departments as necessary.
- Supports the Contact Center teams by responding to customer inquiries raised from different channels such as: website, email, social media, on-line chat and messaging applications.
Job Requirements
- Very good Communication Skills
