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Job Description
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
- Generates reports for upper management
- Maintains database of customers for follow up.
- Ensures a seamless process flow from the customer’s initial order to the delivery of services.
- Helps develop new services and promotions based on customer preferences
Job Requirements
- Experience at least 3 -5 years.
- Bachelor Degree in computer science or a related field
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