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IT Help Desk Engineer

Sutherland
Alexandria, Egypt
Posted 5 years ago
90Applicants for1 open position
  • 25Viewed
  • 6In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Sutherland is seeking a reliable and detail-oriented person to join us as a Senior IT Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Duties and responsibilities:

  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Document internal procedures.
  • Install and configure new workstations/laptops, peripheral equipment and software.
  • Maintain inventory of all equipment.
  • Report issues to direct manager for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in active directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Maintain information systems knowledge base,
  • Support users on standard office system applications.
  • Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.
  • Handel infrastructure, network cabling repairs, data center maintains requests
  • Manage system users (access rights, permissions).
  • Support a group of services (Antivirus, SCCM, WDS, etc…).
  • Handle the responsibility for all IT assets check inventory and Scan the assets.
  • Manage all printers.
  • Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).

Job Requirements

Job Specifications:

Education:

  • Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.

Experience:

  • 3-5 years hands-on experience in as a Helpdesk Engineer.

Language Skills:

  • Very Good in command speak & written in English Language.

Computer Skills:

  • Deep understanding of PC/Laptop hardware and software.
  • Good understanding of networking CCNA N+ is preferable
  • Good understanding of OS MCITP windows 10 and MCITIP infrastructure is preferable
  • Advanced Information Technology Skills

Interpersonal Skills:

  • Effective Negotiations & Communications Skills
  • Effective Problem solving & analysis
  • Effective Follow up & Coordination skills.

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