Job Details
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Job Description
Sutherland is seeking a reliable and detail-oriented person to join us as a Senior IT Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Duties and responsibilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
- Modify configurations, utilities, software default settings, etc. for the local workstation.
- Utilize and maintain the helpdesk tracking software.
- Document internal procedures.
- Install and configure new workstations/laptops, peripheral equipment and software.
- Maintain inventory of all equipment.
- Report issues to direct manager for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Assign users and computers to proper groups in active directory.
- Perform timely workstation hardware and software upgrades as required.
- Maintain information systems knowledge base,
- Support users on standard office system applications.
- Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.
- Handel infrastructure, network cabling repairs, data center maintains requests
- Manage system users (access rights, permissions).
- Support a group of services (Antivirus, SCCM, WDS, etc…).
- Handle the responsibility for all IT assets check inventory and Scan the assets.
- Manage all printers.
- Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
Job Requirements
Job Specifications:
Education:
- Bachelor’s Degree in Communications & Electronics Engineering, Computer Science, Information Systems, or related field.
Experience:
- 3-5 years hands-on experience in as a Helpdesk Engineer.
Language Skills:
- Very Good in command speak & written in English Language.
Computer Skills:
- Deep understanding of PC/Laptop hardware and software.
- Good understanding of networking CCNA N+ is preferable
- Good understanding of OS MCITP windows 10 and MCITIP infrastructure is preferable
- Advanced Information Technology Skills
Interpersonal Skills:
- Effective Negotiations & Communications Skills
- Effective Problem solving & analysis
- Effective Follow up & Coordination skills.