Customer Service Manager
Minds -
Nasr City, CairoPosted 5 years ago227Applicants for1 open position
- 38Viewed
- 3In Consideration
- 1Not Selected
Job Details
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Job Description
- Working with a specific team across the project to mitigate any unnecessary knowledge transfers or delays.
- Minimize the percentage of turnover, however, it is acceptable with a small percentage, depending on the market variables during the implementation of the service.
- Design, Implement & Review the service design methodologies according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers.
- Fully understand the behavior of the customers, their needs and motivations.
- Monitor & Follow up Service designers draw on the methodologies of fields such as ethnography and journalism to gather customer insights through interviews and by shadowing service users.
- Ensure Service design combines key elements from user-experience design, interaction design, and quality management to create long-term value.
Job Requirements
- Preferably has experience in Software Industry.
- Experience in design thinking methodology especially in the space of working within constraints.
- Proficiency with data analytic applications and project management tools (e.g., Tableau, Adaptive, and MS Project).
- Proficient in process mapping.
- Expert in implementing Lean Enterprise and Six Sigma improvement practices.
- Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
- Strong project management, change management experience and influencing skills.
- Strong facilitation experience and presentation skills to achieve alignment and clear decision making.
- Comfortable with rapid pace, ambiguity, and multi-tasking environment.
- Demonstrated results leading and working with diverse, distributed cross-functional teams.
- Proven ability to communicate directly with internal customers and represent customers to employees and leaders.
