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Job Description
Customer Service
- Managing incoming calls and customer service inquiries
- Assist with building relationship with business customers, including reaching out to past customers to check if they will be placing follow-up orders
- Respond to website help tickets, emails and voicemail inquiries
- Work with fulfillment team on review and notification of customer delayed orders
- Resolve customer credit card and gift card discrepancies
- Perform issue resolution and root cause analysis. Resolve customer problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Document reason codes for customer calls
Administrative Support
- Assist Sales with order entry and processing including large address list orders; up-selling where applicable
- Process invoices, cross charges, returns and refunds
- Review Large Order Holds
- Monitor and update customer service/fulfillment status logs
- Data entry of samples and partner orders
- Check inventory levels for business customers and communicate need to stock transfers to fulfillment
- Use order management and web related systems and their respective functionalities to perform his or her job functions
- Assist E-commerce team with auditing website for applicable content
Job Requirements
- 0-2 Years Experience
- Data Entry skills
- Ability to manage time effectively
- Strong proficiency with Word, Excel, and Outlook
- Familiarity with order management systems and web based systems
- Ability to handle multiple tasks simultaneously
- Excellent interpersonal skills
- Strong attention to detail
