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Job Description
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Monitor and maintain computer systems and networks
- Respond in a timely manner to service issues and requests
- Run diagnostic programs to resolve problems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide accurate information on IT products or services
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Set up accounts for new users
- Repair and replace equipment as necessary
- Test new technology
Job Requirements
- B.Sc in IT, Computer Science or relevant field
- Experience from 1-3 years
- Proven experience as a help desk specialist
- Good understanding of computer systems, mobile devices and other tech. products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented
