Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
- Precertification for Phone approvals to our Providers.
- Answer inbound calls as well as assist customers who have specific inquiries
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of telephone conversation and actions are taken.
- Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
- Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.
Job Requirements
- Pharmacist only
- Graduates only
- English Level is a must
- Bachelor Degree
- Experience sales from 0 To 2 years
- Excellent customer service and communication skills
- Ability to handling complaints and follow procedures
