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Senior Customer Service Specialist

Artal Egypt
New Cairo, Cairo
Posted 5 years ago
91Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries
  • Set up new customer accounts including all the details of the customers to organize the workflow of other departments.
  • Manage customers’ accounts, keep records of customer interactions and transactions record details of inquiries, comments, and complaints
  • Maintain a balance between company policy and customer benefit in decision making.
  • Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive customer service process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.

Job Requirements

Education:

  • Bachelor degree in business administration or any related field.

Experience:

  • From 3 to 4 years of experience in real estate companies.

Skills:

  • Strong Problem analysis and problem-solving techniques
  • Attention to detail and accurate data collection
  • Excellent presentation and customer handling skills.
  • Very strong verbal communication skills and ability to multi-task.
  • Very good Microsoft Office proficiency.
  • Good Command of English.
  • Goal-oriented.
  • Strong client management skills
  • Demonstration and Presenting Skills
  • Ability to work seamlessly in a team-based environment.

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