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Contact Center Agent

malomatia
Maadi, Cairo
Posted 5 years ago
44Applicants for5 open positions
  • 19Viewed
  • 7In Consideration
  • 12Not Selected
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Job Details

Experience Needed:
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Job Description

Detailed Roles and Responsibilities:

  • Act as first line of support to help the users online either by replying their inquiries or by escalating their complaints to the Second Line of Support to Overcome all the Problems and obstacles which might face
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Process orders, forms and applications
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs
  • Produce call reports

Job Requirements

  • Excellent verbal and written communication skills in Arabic and English (Preferably)
  • Fast typing skills and basic computer office based skills
  • Strong professional communication skills with customers
  • Strong listening skills
  • Strong problem analysis and problem solving
  • Excellent customer service orientation
  • Strong organizational skills
  • Strong attention to details
  • Excellent team work
  • Ability to stress tolerance
  • High flexibility

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