Community Operations Manager, Cairo, Egypt

Uber - Cairo

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Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • You'll be tasked with scaling support in an innovative way at a company that's growing rapidly and changing constantly.
  • Help lead a team of front-line support representatives to provide world-class support to our community of users.
  • Be a passionate advocate for all riders and driver partners and answer any questions that come your way in a fast moving environment
  • Listen attentively to the voice of Uber's community and provide feedback to the rest of the company.
  • Be the owner of our Community Support performance metrics.
  • Dive deep into the performance numbers, perform gap analysis and take data--driven actions to increase the quality and the reactivity of our Community Service.
  • Ensure the collaboration of our engineering and operation teams to improve internal tools and user experience.
  • Leading operational excellence projects.
Job Requirements
  • A love of process and optimization.
  • You will be revolutionizing support for the Uber community.
  • You're excited about the opportunity to create and experiment with support processes, and are willing and able to lead others in utilizing them.
  • A data-driven and analytical mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way.
  • You have excellent Excel skills. Bonus points if you have SQL, coding, or programming experience.
  • Incredible empathy and understanding of both riders and driver partners alike. You will be an excellent advocate for Uber's users and are passionate about the community experience.
  • Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks.
  • Natural curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
  • Word-savviness. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to riders or drivers, explaining the importance of certain complicated metrics, or responding to support issues over email.
  • A bachelor's degree in business, economics, finance or any science- related fields.
  • Prior professional experience with optimization, processes, systematic organization, program/project management.
  • Demonstrated data/analytics experience; Excel and ideally SQL proficiency.
  • Excellent writing and verbal communication skills
  • Arabic fluency is a must (written and verbal)
  • The ability to working and communicate cross-functionally
About this Company

Uber Technologies Inc. is a peer-to-peer ridesharing, taxi cab, food delivery, bicycle-sharing, and transportation network company headquartered in San Francisco, California, with operations in 785 metropolitan areas worldwide. Its platforms can be accessed via its websites and mobile apps.

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