Community Support Representative - French Speaker, Cairo
Uber -
Cairo, EgyptPosted 5 years ago102People have clicked1 open position
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Job Description
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for users while answering any questions that come your way.
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again.
- Triage issues and escalate them when necessary.
Job Requirements
- Fluent in French
- Good knowledge of English (written and spoken)
- High proficiency using computers (typing, quickly navigating between various tools)
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
- Passion for helping others and creating support experiences that exceed users' expectations.
- Ability to troubleshoot problems and find speedy resolutions.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory.
- Availability to work in rotating shifts from Monday to Sunday.