CRM Account Manager

Nacita -
6th of October, GizaPosted 5 years ago

73Applicants for1 open position

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Support the direct manager in all the tasks and achieve management objectives effectively.
Implement the monthly action plan.
Studying customer needs.
Coordinate between the operations and the business development teams.
Execute contracts and agreements, and follow up the level of customer satisfaction.
Responsible for implementing the filling system and follow-up on maintaining the filling mechanism and system.
Follow up on customer complaints and directly interact in non-routine complaints.
Provide suggestions to develop the customer service system, with a proper way of dealing and interacting with customer, and the methods of follow-up and resolve the problems and requirements of customers with different departments.
Ensure completion of customer development between the management and operations department requests.
Follow up the implementation of customer requests and compliance with the service level of agreement.
Creating new business opportunities with existing customers.
Provide superiors with technical support when required.
Perform any tasks required by his\her superior within the business development activities of the logistics division’s responsibilities.
Perform periodical (monthly/weekly) reports to superiors upon achievements and performance.
Compliance with all administrative and technical rules applied by the company.