Operations Manager - Risk, Shared Rides, MEA
Uber -
Cairo, EgyptPosted 5 years ago74People have clicked1 open position
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Job Description
- Monitor compliance levels across the business and intervene when necessary to achieve 100% compliance, working with country leads, EMEA central team, CommOps and other stakeholders to set plans to rectify areas of non-compliance and oversee implementation of these plans
- Develop and optimize quality strike-based processes included in the overall Quality Framework - such as EMEA Quality process, Quality & Safety Infraction Process, or similar
- Own driver and safety safety across the Low Cost product portfolio. Work with key stakeholders including MENA marketing and central ops teams, country leads, EMEA central safety team, CommOps, IRT, Product, Engineering, Comms, Policy and Legal to make Uber safer for our drivers and riders
- Work with stakeholders to proactively identify products and processes that will better support Safety KPIs. Advocate for testing and adoption of global safety products not currently in our markets
- Monitor, action and create Fraud processes and serve as the region’s Fraud Low Cost POC and escalate cases as necessary to the central team. Own local Fraud processes such as begin-end process, J&S/incentive gaming or similar
Job Requirements
- Minimum 3 years of finance / business analytics / consulting / applied economics or related experience;
- Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
- Roll up your sleeves and get into the detail approach
- Demonstrated leadership of leading initiatives and projects at your organization.
- Strong project management skills
- Ability to take initiative and prioritize in a constantly-changing work environment
- Stellar Excel and SQL knowledge and a passion for data needed
- Python, R or any other scripting language is a plus
- Direct experience in a similar role is a plus
