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Senior Unified Communications Engineer

Ibn Sina Pharma
New Cairo, Cairo
Posted 5 years ago
14Applicants for1 open position
  • 7Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

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Job Description

  • Deploy and support company’s wide multi-cluster and multi-site Avaya and Cisco CUCM VoIP infrastructure to ensure business continuity
  • Collect existing site call data flow to be analyzed and reported to concerned department
  • Design and configure Call Manager for each site to ensure smooth work flow
  • Deploy phones as per company Policy to ensure effective and quality communication between employees
  • Configure remote Cisco and Avaya Gateway (Dial Peers, Dial Plans) to provide reliable communications solution.
  • Configure analog gateways, VG224 and VG310 to ensure system sustainability
  • Configure Unity voice mailboxes to ensure and support business efficiency.
  • Design, testing, troubleshoot, and consulted on unified Communication Solutions.
  • Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects to ensure using company resources effectively
  • Configured SRST (Survivable Remote Site Telephony) for remote site survivability on Cisco 2900/4300 Gateways to ensure business continuity.
  • Modify route patterns to support external mask and setup call center agent IP phones with auto-answer based on company policies
  • Install CUCM12.x Publisher, join new Subscribers to the Cluster and integrate with existing cluster using SIP trunks for inter cluster calling.
  • Cooperate with vendors, clients, carriers and technical staff on VoIP implementation, optimization, security, ongoing management and troubleshoot infrastructure & Communications applications.
  • Develop all needed reports to be submitted to the direct manager.
  • Follow the instructions, requirements of the quality, safety and occupational health, the environment and road safety management system.
  • Perform any other assigned tasks as required by the direct manager within the same level of responsibility.

Job Requirements

  • Bachelor's degree in computer science or Communication is more preferable.
  • CCNP VOICE Certificate is a must.
  • 2 - 3 years of experience in administering, engineering and supporting Cisco Unified Communications infrastructure.
  • 2 - 3 years of experience in administering, engineering and supporting Avaya Unified Communications infrastructure.
  • Data Networking (Cisco routing/switching, QOS) is more preferable
  • Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
  • Monitoring and Reporting Applications
  • Knowledge of distribution business cycle is more preferable.
  • Analytical and Reporting Skills
  • Problem solving, communication and follow up.
  • Good command of English language.

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