Software Technical Support / Application Support
eVision -
New Cairo, CairoPosted 5 years ago217Applicants for1 open position
- 51Viewed
- 0In Consideration
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Job Details
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Job Description
- Software Technical Support Engineer or Application Support will provide IT software consulting services and work with Clients to resolve applications and products issues.
- Provide highly qualified resources to deploy such solutions including implementation, training and support, which will allow clients to maintain or improve their system.
- This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical Support expertise, and business acumen.
Duties and Responsibilities:
- Implementation
- Software Installation
- Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
- Data migration and testing.
- Provide Users training on the usage of the software, best practices as it relates to the application and specific business needs of the customer.
Technical Support
- Level1 & 2 support.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation (when required) of unresolved issues to the appropriate internal teams.
- Upgrade or migrate the software
- Troubleshooting, data recovering and reinstalling Software.
- Providing procedural documentation and relevant reports.
- Provide prompt and accurate feedback to customers
Job Requirements
- Bachelor of Science of Engineering, Computer Science preferably AUC, GUC or Arab Academy for Science & Technology or equivalent experience.
- 0-2 years of experience in deploying software applications including implementation, support and user training.
- IT banking experience is an asset.
- Good Knowledge of SQL queries, Oracle, Microsoft SQL.
- Understanding of common support metrics, available tools, and typical industry standards for excellent support
- Strong troubleshooting and multi-tasking skills.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Working knowledge of enterprise databases is a plus
- Prioritizing and managing many open cases at one time.
- Fluent in English, spoken and written.
- Self-motivated, independent, well-organized and dynamic.
- Very good presentation and interpersonal skills required.
- Very good oral and written communication skills.