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Job Description
- Provide complete end-user hardware and software desktop support as well on Microsoft platforms, including but not limited Windows operating system family and Microsoft office product range. Troubleshoot problems on a day-to-day basis, providing feedback on problem resolution and documentation. Escalate technical issues as and when required to peers and senior team members till resolution.
- Also responsible for deploying clients according to requirements specified by IT design or managers
Primary Objectives
- Serve as initial point of contact for support incidents for end users
- Troubleshooting end user issues related to:
- Hardware (Desktops , printers or Laptops)
- Software (Operating System, Applications)
- Environment/Profile setup
- Troubleshooting of fundamental end user connectivity problems
- Troubleshooting day-to-day problems on all aspects such as client issues, network configuration (TCP/IP), performance, etc and report to Senior IT Support Team
- Operating system deployment, support and troubleshooting (desktops and laptops running Windows)
- Application Troubleshooting (e.g. Office 365, Reuters, Bloomberg, etc)
- Printers support and management (includes troubleshooting physical and software problems)
- Avaya IP Phone - Basic station management, support and troubleshooting (through Avaya Site Administration)
- Azure Cloud administration skills is a plus
Job Requirements
- From 2 to 5 years’ experience
- MCSE Certified
- Highly knowledgeable with Microsoft range of platforms and applications
Core Soft Skill Requirements / Non-quantitative characteristics
- Must work cooperatively in a Team
- Must have a high level of English language competency (Written, Spoken and Read)
- Must be presentable, articulate and energetic
- Should possess a high degree of creativity and initiative
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