Technical Support Engineer

• Provide complete end-user hardware and software desktop support as well on Microsoft platforms, including but not limited Windows operating system family and Microsoft office product range. Troubleshoot problems on a day-to-day basis, providing feedback on problem resolution and documentation. Escalate technical issues as and when required to peers and senior team members till resolution.
• Also responsible for deploying clients according to requirements specified by IT design or managers

Primary Objectives

• Serve as initial point of contact for support incidents for end users
• Troubleshooting end user issues related to:
• Hardware (Desktops , printers or Laptops)
• Software (Operating System, Applications)
• Environment/Profile setup
• Troubleshooting of fundamental end user connectivity problems
• Troubleshooting day-to-day problems on all aspects such as client issues, network configuration (TCP/IP), performance, etc and report to Senior IT Support Team
• Operating system deployment, support and troubleshooting (desktops and laptops running Windows)
• Application Troubleshooting (e.g. Office 365, Reuters, Bloomberg, etc)
• Printers support and management (includes troubleshooting physical and software problems)
• Avaya IP Phone - Basic station management, support and troubleshooting (through Avaya Site Administration)
• Azure Cloud administration skills is a plus