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Import/Export Operations Executive

ACS logistic company
Mansheya, Alexandria
Posted 5 years ago
113Applicants for2 open positions
  • 61Viewed
  • 13In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • To ensure the smooth facilitation and processing of customer’s shipments within required Standard Operating Procedures and time frames. To provide full customer service support to allocated account.

Key duties and responsibilities:

  • Receiving bookings from Customers to arrange shipments from point of origin to final delivery point.
  • Instructing overseas partners to arrange shipments from point of origin and maintaining communication with them to ensure shipments are arranged and booked accordingly.
  • To provide quotations to overseas partners and customers.
  • To communicate and update customers on a regular basis on the status of their shipments.
  • To request information from customers for the preparation & submission to the Customs system and for delivery to the customer avoiding unnecessary delays.
  • To negotiate the rates with overseas partners, carriers, and local transporters to guarantee the best cost for customers inquires
  • To create jobs in the operating systems.
  • To liaise with Shipping lines, LCL operators and service providers, arranging release, delivery and payment of charges in a timely manner.
  • To resolve service failures, delays or problems with partners, Shipping lines, LCL operators and service providers to the satisfaction of the customer and the company
  • To update and maintain shipping line rates and customer schedules
  • To maintain and pass KPI service standards
  • To support the management and account managers/BDM’s by providing your experience and knowledge to enable them to develop new business opportunities and maintain good relations with existing customers.
  • To work effectively with other team members to ensure good operating procedures and practice.

Job Requirements

  • At Least 2 years experience in same position.
  • Fluent English Language
  • Very good command of Computer Skills, Emails, Microsoft Office Skills

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