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Job Description
We are seeking a skilled customer support specialist to join our globally growing startup. In this position, you will be responsible for handling customer service interactions through email and chat-based communications. You will also be required to record and document various client interactions for management follow-up.
Responsibilities
- Handling customer service inquiries and problems via email.
- Providing immediate assistance to customers as requested.
- Providing customers with the organization’s service and product information.
- Researching required information using available resources.
- Utilizing software, databases, scripts, and tools appropriately.
- Identifying, escalating priority issues and reporting to the high-level management.
- Following up on customer inquiries where required.
- Completing notes and reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Requirements
- Open availability:
- Sunday through Thursday
- 9 a.m. to 5 p.m.
- Experience in dealing with the public.
- Fluency in both English and Arabic.
- Excellent verbal and written communication skills, and proper grammar.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Good multitasking skills.
