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Job Description
- Provide help desk support for all users (hardware, software, and peripherals).
- Troubleshoot network connectivity problems.
- Troubleshooting network ,ADSL ,Windows & Office .
- Diagnosing and solving hardware or software faults.
- Testing and evaluating new technology.
- Report, resolve or escalate problems and issues using central Helpdesk. • Assist remote support teams with activities related to site when it’s necessary.
- Assets Inventory Maintain up-to-date inventory of all IT equipment.
- Provide training for general PC skills for users (Windows, MS office or other training since required).
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
- Building reporting system and documentation (e.g templates to be filled) and providing frequent reports as requested .
- Learning new software / hardware and expanding users’ knowledge on exiting software / hardware .
- First point of contact in all computer hardware and.
Job Requirements
- 3+ years of experience
