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Customer Inquiry Advisor

DHL Express Egypt
Cairo, Egypt
Posted 5 years ago
411Applicants for1 open position
  • 101Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
  • Record customer bookings
  • Provide customers with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting, and sales queries
  • Promote and sell DHL’s value-added services such as Insurance, Import Express, and TDD
  • Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
  • Adhere to existing Customer Service procedures as outlined in the department manuals
  • Work under general supervision with regular review and guidance from a supervisor.
  • Refer complex and unusual problems to supervisor.

Job Requirements

  • Bachelor's degree
  • Excellent communication skills
  • Excellent command of the English Language
  • 0 to 2 years of experience
  • Cairo Residence Only.

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