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Job Description
- As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
- You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.
- Document customer interactions effectively
Work Conditions:
- Fixed shifts and weekends
Job Requirements
- Ability to communicate clearly and effectively in English.
- Graduates or Proven Gap year students.
- Ability to read and write proficiently while multitasking (actively listening to customer and answering questions).
- Ability to type fast on a keyboard.