Job Details
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Job Description
- Perform accurate & Timely Reports
- Execute work instructions and processes as documented
- Participates in delivering the OMD objectives, daily, weekly, monthly & annually
- Participate in audits of OMD to ensure consistency and accuracy
- Proactively communicates with the OMD Supervisor/Manager concerning deliverables
- Adheres to the Sykes WFM Standards
- Meets OMD Service Level Agreements for both internal and external customers
- Responds creatively to work challenges and proactively makes recommendation
- May perform other additional duties and responsibilities as assigned
Job Requirements
CORE COMPETENCIES
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Execution
- Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value
Communication
- Create and maintain effective working relationships with all stakeholders , clients and team members
- Promote a positive and professional image of the department.
Planning
- Manage time and workload in order to meet deadlines and service levels.
Customer Focus
- Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward.
EDUCATION & EXPERIENCE
- Graduate
- Fluency in English
- Call Center experience
- Reporting or WFM experience is a plus
