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IT Service Desk

Toyota Egypt
Abbassia, Cairo
Posted 5 years ago
188Applicants for1 open position
  • 58Viewed
  • 0In Consideration
  • 33Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Serve as the first point of contact for users seeking IT technical assistance.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Perform troubleshooting through diagnostic techniques and pertinent questions.
  • Perform daily tasks Antivirus server.
  • Perform daily tasks proxy server.
  • Perform daily health check and predictive maintenance.
  • Responsible for monitoring company infrastructure and provide proactive actions.
  • Provide training for the new user.

Job Requirements

  • Bachelor degree in computer science or computer engineering
  • Good Knowledge MCSE, ITIL, CCNA.
  • Good Analytics and problem-solving Skills.
  • Good communication skills.
  • Excellent in English.

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