Service Adviser Engineer

Service Adviser are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.

Job Description

• Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
• Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
• Filling customer data on system using (Data Accuracy Rate).
• Promotion of Special Service Campaign .
• Able to provide detailed explanation on jobs to be carried out on vehicle.
• Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
• Ability to advise customers on the required vital jobs.
• Should have flair for Selling Value added Services, Service Contracts and accessories.
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• Conduct NPS Survey during vehicle delivery to get customer’s feedback upon his experience at Toyota service center
• Raise Warranty approvals
• Raise special orders for parts not available and follow up and keep customer informed.
• Prepare Invoices on DMS and arrange for Active delivery of vehicles.
• Follow up payments of credit customers and ensure collection within stipulated time.
• Conduct post service follow up to ensure customer satisfaction.