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Help Desk Specialist

Umano
Cairo, Egypt
Posted 5 years ago
101Applicants for1 open position
  • 27Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsible for :

Providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

About the job :

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for users seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems and domain controller, DNS ,DHCP .
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur

Job Requirements

  • 3 years at least of experience
  • Good command of English
  • Desk support in IT operations
  • Excellent communication skills
  • Email, social media and web form submissions
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation
  • Patience for dealing with difficult users-service situations.

Job Features :

  • Medical Insurance up to 4 family member
  • Social Insurance

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