IT Help Desk Specialist
IVAS -
Giza, EgyptPosted 5 years ago203Applicants for1 open position
- 1Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Main Duties:
- Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
- Install, modify, and repair computer hardware and software.
- Support the setup of all new hardware, especially desktops, laptops, and printers.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Assist in maintaining an inventory of all hardware and software.
- Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
Job Requirements
Technical Skills:
- Knowledge of IT Systems and network is mandatory.
- Ability to prioritize and multi-task to address all IT issues.
- Good analytical and problem-solving skills.
- Principles of windows, office, network.
Education and Experience:
- Bachelor degree in Information Systems, Computer Science or any related field.
- MCSA knowledge is a plus.
- 0-2 years of experience in help-desk.