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Job Description
We're looking for a person who will be handling our online travel packages to the region "middle east and beyond" with a good understanding of combined tours and MICE experience will be a plus. you will handle all inquiries and maintain a healthy followup, the only candidate with a proven record in the tourism industry should apply.
You will be responsible for running the travel outlet and developing strategies to hit or exceed sales targets. You'll typically need to:
- Promote and market the business, sometimes to new or niche markets
- Manage budgets and maintain statistical and financial records
- Sell travel products and tour packages
- Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
- Deliver and exceed performance and productivity
- Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
- Liaise with travel partners, including hotels, to manage bookings and schedules, often a year in advance
- Deal with customer enquiries and aim to meet their expectations
- Provide sales reports to head office
- Implement alternative and innovative ideas for achieving new business
- Oversee the smooth, efficient running of the business.
- Motivate the sales team to hit and exceed their targets and ensure company profitability
- Meet regularly with team leaders to give them sales figures and plan how they approach their work
- Meet company directors who advise on strategy and find out about any local issues and future trends
- Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
- Organise incentives, bonus schemes and competitions
- Deal with disciplinary matters and customer complaints.
Job Requirements
Skills
- Communication skills
- Sales and customer service skills
- Diplomacy and tact
- Innovation and energy
- Commitment to people management
- The ability to lead and motivate a team
- Sound judgement with attention to detail
- Competent IT skills
- Strong organisational skills
- Resilience to cope with long hours and pressure at peak times
- A genuine interest in travel.
Working hours
- Working hours typically include a Saturday and even Friday done remotely, Branch managers may occasionally work evenings when attending promotions and conferences.