Customer Service Supervisor
Voo -
Downtown, CairoPosted 5 years ago203Applicants for1 open position
- 8Viewed
- 0In Consideration
- 4Not Selected
Job Details
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Job Description
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Review customer complaints and Handle It
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Evaluate and manage staff performance
- Identify and address staff training and coaching needs
Job Requirements
- Has experience in E - Commerce specially experience in dealing with shipping companies.
- Experience in Logistics is preferable
- Has experience in dealing with merchants as he will deal with online consumers.
