Product Support Engineer

Link Datacenter -
Dokki, GizaPosted 5 years ago

17Applicants for2 open positions

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Provide on-call consulting advice and technical support to various users regarding specific operational/applications issues.
Act as a team member that contributes to solutions and customer satisfaction.
Troubleshoot problems and issues, escalating issues within the organization.
Monitoring and escalating procedures relative to the appropriate SLA.
Manage the sales process and give full orientation for (CRM, SharePoint, Exchange, and Lync).
Work closely with B-Solution’s internal teams to ensure the needs of our partners are met.
Enrich tickets with additional information if required and/or needed.
Working on a complete management system in term of client, billing, products, domains and incidents management through WHMCS.
Ensure continuous monitoring and forward movement of customer issues until they are resolved.

Bachelor degree from a reputable university (Communications engineering or computer science background is preferred).
Minimum “1 to 2” years of experience in the same or related field is a must.
Good command of English language.
Good Knowledge of Microsoft products like “CRM, SharePoint, Microsoft
Exchange and Lync”.
Good knowledge in the E-Mail Protocols and DNS.
Good knowledge with the E-mail client’s types.
Very good communication skills with a friendly customer oriented manner.
Very Good Presentation, analytical & Problem Solving Skills.
Ability to work under pressure and meet deadlines while handling multi tasks at a time.