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Job Description
Job Summary
- Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Primary responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur
- Take a backup of users.
Job Requirements
- Bachelor’s Degree.
- 2+ Years of working experience in similar/related field(s).
- Good in English Speaking/Reading/Writing.
- Excellent in writing technical documentation using MS Word.
- Organized, detailed oriented and Multitasking.
- Able to follow up and audit other persons and activities to achieve targets.
- Excellent communication skills, ability to handle complex situations and work with different teams.