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IT Help Desk Specialist

TruDoc 24x7
Cairo, Egypt
Posted 5 years ago
124Applicants for1 open position
  • 19Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Job and responsibilities

IT and Network Support

  • Hardware and software support
  • OS installation and support (Windows, Linux and Mac) and make sure all systems are uptodate.
  • Network support and management
  • on-call or remote support on request (24x7)
  • Procurement of new IT hardware or software requirements
  • Monitor the speed, reporting to the vendor in the case of any issue related to the internet.

Office 365 Administration

  • Exchange
  • Office subscriptions
  • Users creation/ deletion
  • Group management
  • Rules and alerts
  • Sharepoint management

IT Inventory

  • IT assets tracking and inventory management
  • Getting quotes from local vendors in Egypt for any procurements.

Ticket Management/ Application Support

  • Submitting tickets for any technical issues and follow-ups
  • Assigning tickets to IT team for Level 3 support
  • Level 1 support for TruDoc App, VC, EMR and HMS

Account Management

  • Managing different company accounts and subscriptions/

Job Requirements

  • Bachelor's degree
  • CCNA
  • 2-5 years of experience

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