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Job Description
- Participates in design of call monitoring formats and quality standards.
- Performs call monitoring.
- Participate in continuous quality improvement initiatives.
- Manage the performance of call center agents.
- Provides feedback to call center managers.
Job Requirements
- 1-2 years Call Center Experience.
- Good verbal, written and interpersonal communication skills.
- Focus on quality and customer service.
- Excellent listening and time management skills.
- Detail oriented and able to multitask.
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