Customer Care Team Leader
Talabat -
Maadi, CairoPosted 5 years ago457Applicants for1 open position
- 118Viewed
- 21In Consideration
- 38Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Set priorities of received menus and distribute them on the team.
- Monitor and evaluate the content outcome, in terms of on-time delivery.
- Send monthly & weekly performance reports (KPIs, score sheets, presentations).
- Validate daily report sheet of the team members, in terms of completion of work, and duration of content creation.
- Daily follow up with the team to make sure tasks are done.
- Daily communication with sales team and Account managers to set priorities & discuss target.
- Conduct regular meetings with team members to discuss the process, align with new updates, and coaching sessions, etc.
- Create files and shared folders with all necessary materials/changes to keep team members updated
Job Requirements
- Excellent English
- Excellent Communication Skills
- Excellent Leadership Skills
- Organizational and time-management skills
- Decision-making skills
- Experience 1 - 2 years as Team leader is a must
